Shipping Policy

At Avelia, we are committed to providing reliable shipping so you can receive your order as quickly and smoothly as possible.

Processing Time

All orders are typically processed within 1–2 business days after purchase.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Shipping Times

We currently ship throughout the United States.

Estimated delivery time:

United States: 5–10 business days

Shipping times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside of our control.

Shipping Delays

While most orders arrive within the estimated delivery window, occasional carrier delays may occur.

If your order appears to be delayed, please contact our customer-support team at:

support@aveliabody.com

We will be happy to help you check the status of your shipment.

Shipping Delays & Refund Requests

In the event of an unexpected carrier delay, we kindly ask customers to allow up to 25 business days for delivery before requesting a replacement or refund for a missing order.

Our 30-day money-back guarantee begins on the date your order is delivered, not on the date of purchase.

Tracking Your Order

Once your order ships, a tracking number will be sent to the email address provided at checkout.

Please note that tracking information may take a few days to update after your shipping confirmation is sent.

If tracking has not updated immediately, don't worry — your Avelia order may still be on its way.

Wrong Address or Missing Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully verify:

Full name
Street address
Apartment or unit number, if applicable
City
State
ZIP code

Avelia is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If your package is returned to us because of an incorrect address, additional shipping costs may apply before the order can be resent.

Refunds may not be issued for deliveries that fail because incorrect or incomplete address information was provided at checkout.

Order Changes & Cancellations

First-Time Orders

Orders may be modified or canceled within 24 hours of purchase, provided they have not already entered fulfillment.

After this period, orders may be automatically processed and prepared for shipment.

Once fulfillment has started, we may no longer be able to cancel or modify the order.

If you need to make a change, please contact us as soon as possible.

Subscription Orders

If Avelia subscriptions are available, subscription orders are automatically billed according to the renewal schedule selected by the customer.

Changes or cancellations must be made before the next billing date.

Once a subscription payment has been successfully processed, the associated order may enter fulfillment and ship as scheduled.

Customers may update or cancel future subscription renewals at any time, subject to the applicable subscription terms.

Returns Processing

Once your return is received, please allow up to 48 hours for inspection and approval.

If your return is approved, your refund will typically be processed within 7–10 business days to your original payment method.

Processing times may vary depending on your bank or payment provider.

Please review our Refund Policy for complete return and refund eligibility requirements.

Need Help With Your Shipment?

If you have any questions about your order, delivery, or tracking information, our customer-support team is here to help.

Email: support@aveliabody.com

Average response time: 1 hour

Business Information

Avelia™