Refund Policy

At Avelia, we stand behind the quality of our products. Because our products are considered personal wellness items, we follow clear return and refund guidelines to keep the process simple, fair, and safe for everyone.

30-Day Money-Back Guarantee

Every first-time Avelia order is backed by our 30-day money-back guarantee.

If you are not satisfied with your first order, contact us within 30 days of the delivery date and we will review your request for a refund of the product cost.

To qualify:

— The guarantee applies to first-time orders only.

— Requests must be submitted within 30 days of your delivery date.

— Contact us at support@aveliabody.com with your order number and a brief explanation of your experience.

— For hygiene and safety reasons, used products do not need to be returned under the 30-day money-back guarantee.

Damaged or Incorrect Items

We carefully prepare every Avelia order, but if your package arrives damaged or contains the wrong item, please contact us.

— Contact us within 48 hours of delivery.

— Include your order number and clear photos of the damaged or incorrect item.

— We may offer either a replacement or a refund depending on the situation.

— Requests submitted after 48 hours may not be eligible for replacement.

Please contact:

support@aveliabody.com

Returns for Unopened Products

If you would like to return an unopened and unused Avelia product in its original packaging:

— Returns must be authorized before being shipped back to us.

— Contact support@aveliabody.com before sending any return.

— Unauthorized returns may not be accepted.

— Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

— Original shipping costs, if applicable, are non-refundable.

— Refunds are issued only after the returned product has been received and inspected.

Please allow up to 48 hours for inspection after your return is delivered.

Subscription Orders

If Avelia subscriptions are available, future renewals may be canceled at any time through your account or by contacting our customer-support team.

To avoid being charged for your next renewal, cancellation requests must be submitted before the next billing date.

Once a subscription renewal has been successfully charged and the order has entered fulfillment, it may no longer be eligible for cancellation.

You may still return unopened products under our standard return process.

Refund Processing

Approved refunds are generally processed within 7–10 business days.

Refunds are issued to the original payment method used at checkout.

Please note that once we issue the refund, your bank or payment provider may require additional time to display the funds in your account.

These processing times are outside of Avelia’s control.

How to Request a Refund or Return

Please email our customer-support team at:

support@aveliabody.com

Include:

— Your order number
— The reason for your request
— Photos of damaged or incorrect items, if applicable

Our team will review your request and provide you with the next steps.

Important Notes

— Opened or used products are generally not eligible for return for hygiene and safety reasons, except when approved under our 30-day money-back guarantee.

— Unauthorized returns may not be eligible for a refund.

— Refund eligibility is determined according to the terms outlined in this policy.

— By placing an order with Avelia, you agree to this Refund Policy.

Business Information

Avelia™

Email: support@aveliabody.com